Legal Notice

Casylo, Self-employed business

Company/VAT Number: BE1034489756  Email: Casyloshop@gmail.com 

This website is operated by Casylo. Throughout the site, the terms “we”, “us”, and “our” refer to Casylo. We act as the contractual seller for all products offered on this website and remain your primary point of contact for customer service, returns, and warranty matters.

Dropshipping & Fulfillment Disclosure

Some products offered on this website may be shipped directly from our external logistics partners or suppliers. As a result, delivery times may vary between 3 and 10 business days, and orders may occasionally arrive in multiple packages.

Regardless of the fulfillment method, Casylo remains fully responsible for your order, including customer support, returns, and warranty obligations.

Pricing & Payment

All prices displayed on this website include VAT unless stated otherwise. Any additional shipping costs or fees will be clearly shown during checkout before you complete your order.

Delivery times are estimates and may vary depending on product availability, logistics partners, and destination.

Right of Withdrawal (10‑Day Return Policy)

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 10 days after receiving your order, without providing any reason.

After notifying us of your withdrawal, you have an additional 10 days to return the product. Refunds will be issued within 14 days after we receive the returned goods.

To initiate a return, please contact us at: Casyloshop@gmail.com.

Privacy & Data Protection (GDPR)

We process your personal data in compliance with the General Data Protection Regulation (GDPR). Personal data is collected for purposes such as order processing, customer service, and—if consent is given—marketing communications.

Your data may be shared with trusted third parties such as Shopify, payment processors, and logistics partners strictly for the purpose of fulfilling your order.

You have the right to access, correct, delete, or transfer your personal data. For any privacy‑related requests, contact: Casyloshop@gmail.com

Cookies

This website uses cookies to improve user experience, analyze traffic, and personalize content. You can manage your cookie preferences at any time through the cookie settings displayed on our site.

Complaints & Dispute Resolution

If you have a complaint, please contact us at Casyloshop@gmail.com. If we cannot resolve the issue together, you may use the EU’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/