Privacy policy

Privacy Policy

Casylo operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Casylo is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot reasonably be used to identify you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact Information – such as your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information – including credit card, debit card, and other payment information, account numbers, transaction details, payment confirmations, and related financial data.

  • Account Information – such as your username, password, security questions, preferences, and settings.

  • Transaction Information – including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past transactions.

  • Communications – information you include when contacting us, for example, when submitting a customer support request.

  • Device Information – details about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information – how you interact with or navigate through the Services, including time and activity patterns.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, use or visit our Services, communicate with us, or otherwise provide your personal information.

  • Automatically, through your use of the Services, including data collected via your device or cookies and similar technologies.

  • From our service providers, when they perform services on our behalf and collect or process information for us.

  • From partners or third parties, such as marketing or analytics providers.

How We Use Your Personal Information

Depending on your interactions with us and the Services you use, we may use your personal information for the following purposes:

1. Providing, Personalizing, and Improving the Services

We use your personal information to operate and deliver the Services, including fulfilling our agreement with you, processing payments, fulfilling orders, remembering your preferences and interests, sending account-related notifications, managing returns or exchanges, creating and maintaining your account, arranging shipping, and enhancing your overall shopping experience.

This may include using your information to personalize and improve the Services, such as recommending products related to your interests and purchases.

2. Marketing and Advertising

We use your personal information for marketing and promotional purposes — for example, sending marketing communications via email, SMS, or post, and showing you online advertisements for our products or Services on our website or other platforms. These may be based on items you have previously purchased, added to your cart, or other activities on the Services.

3. Security and Fraud Prevention

We use your personal information to verify your account, provide a secure shopping experience, detect or investigate potential fraudulent, illegal, or malicious activity, protect public safety, and secure our Services.

If you register an account, you are responsible for keeping your login credentials secure. We strongly recommend not sharing your username, password, or access details with anyone.

4. Communication

We use your information to provide customer support, respond to your inquiries, deliver effective Services, and maintain our business relationship with you.

5. Legal Purposes

We may use your personal information to comply with applicable laws or respond to lawful requests, including from law enforcement or government authorities, to participate in or respond to civil proceedings or investigations, and to enforce or investigate potential violations of our Terms or policies.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate business purposes in accordance with this Privacy Policy. Such circumstances include:

  • With Shopify, vendors, and other third-party service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).

  • With business and marketing partners to deliver marketing and advertising services. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites.

  • With your consent or at your direction, such as when shipping products, using social media widgets, or login integrations.

  • With affiliates or within our business group.

  • In connection with a business transaction, such as a merger, acquisition, or bankruptcy, or to comply with legal obligations, enforce our policies, or protect our rights and those of others.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to deliver and improve them. Information you submit through the Services will be transmitted to and shared with Shopify and certain third parties located in other countries to enable the operation of the Services.

To protect and enhance our business, we also use certain Shopify advanced features that involve aggregated data derived from your interactions with our store, other merchants, and Shopify. In these cases, Shopify acts as the controller of your personal information and is responsible for responding to requests to exercise your rights regarding this data.

For more information on how Shopify uses your personal information and your rights, please refer to Shopify’s Customer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites or online platforms. If you follow links to websites not operated by us, please review their privacy and security policies. We are not responsible for the privacy, security, or accuracy of information on such websites.

Information you share in public or semi-public spaces, including social media, may be visible to others and is not subject to any usage limitation by us or by third parties. The inclusion of links to third-party sites does not imply endorsement of their content, owners, or operators, except as expressly stated.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we are not aware of “selling” or “sharing” personal information of individuals under 16 years old, as defined by applicable laws.

Security and Retention of Information

Please note that no security system is completely secure, and we cannot guarantee “perfect security.” Information transmitted to us may not be secure during transmission. We advise against using unsecure channels to send sensitive or confidential information.

The length of time we retain your personal information depends on factors such as maintaining your account, delivering Services, complying with legal obligations, resolving disputes, and enforcing agreements or policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances, as permitted by law.

  • Right of Access/Knowledge – You may have the right to request access to the personal information we hold about you.

  • Right to Deletion – You may request that we delete your personal information.

  • Right to Correction – You may request correction of inaccurate personal information.

  • Right to Portability – You may have the right to receive a copy of your personal information and request its transfer to a third party, in certain cases.

  • Manage Communication Preferences – You may opt out of promotional emails at any time using the unsubscribe option in our messages. You may still receive non-promotional messages (e.g., regarding your orders or account).

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to local law, you may also have the following rights:

  • Right to Object or Restrict Processing – You may request that we stop or limit processing your personal information for specific purposes.

  • Right to Withdraw Consent – Where we rely on consent to process your data, you may withdraw it at any time. Withdrawing consent does not affect prior lawful processing.

You can exercise these rights where indicated in the Services or by contacting us using the details below.
For information about how Shopify processes your personal data and your related rights, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing certain requests, as permitted by law. You may also appoint an authorized agent to submit requests on your behalf; proof of authorization may be required.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or file a complaint with your local data protection authority.

For EEA residents, a list of relevant supervisory authorities can be found here.

International Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence.
When transferring personal data outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved agreements, unless the destination country is deemed to provide an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the “Last Updated” date, and notify you as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your data protection rights, please contact us at:
📧 casyloshop@gmail.com

For the purposes of applicable data protection laws, Casylo is the data controller of your personal information.

Last Updated: October 17, 2025